Refund policy

Refund Policy–Ponnobari

Last updated: 15 DEC 2025

Thank you for shopping at Ponnobari. We appreciate your trust in our products.
Please read our Refund & Return Policy carefully before making a purchase.

Website: https://ponnobari.myshopify.com/

1. Returns & Exchanges

We accept returns or exchanges within 7 days of receiving your order, provided that:

The product is unused and in its original condition
All tags, labels, and packaging are intact
You have the order number or proof of purchase

Non-returnable items include:

Used or damaged products
Items purchased on clearance or special promotions
Digital products, if any
Personal care items (for hygiene reasons)

2. Refunds

Once we receive and inspect your returned item, we will notify you. If approved:

Refunds will be processed to your original payment method
Refund processing time may take 3–7 business days, depending on your bank or payment provider

Note: Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).

3. Order Cancellation

You may cancel your order within 2 hours of placing it if it has not yet been shipped.
Once shipped, cancellation is not possible. However, you may request a return after receiving the product.

4. Damaged, Defective, or Wrong Product

If you received a damaged, defective, or incorrect item:

Contact us within 48 hours
Provide clear photos/video of the product and packaging

We will arrange a replacement or refund at no extra cost to you.

5. Exchange Policy

Exchanges are allowed only for:

Size changes
Color changes
Replacement of a defective item

All exchanges are subject to product availability.

6. Return Shipping

Customers are responsible for the return shipping cost unless the product received was damaged or incorrect.

We recommend using a trackable shipping option for returns.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

📧 ponnobari1@gmail.com